Frequently Asked Questions:

Helpful information about IDEALRENTAL with Truck Web Services

In Summary: These frequently asked questions have been assembled to help you understand TWS' fast and friendly rental process.  If your question isn't answered here, please contact us.

Q: What kinds of credentials do I need?
Since rental terms can vary from location to location, it’s a good idea to read the specific terms and conditions on your rental confirmation page/e-mail. Or find your location to review your rental center’s required credentials. Generally speaking, in the U.S. and Canada, the primary piece of identification required to rent a IDEALRENTAL vehicle is a valid driver’s license. (If you intend to rent outside your home country, you’ll be required to present an international driver's license.) The preferred second required credential is a major credit card. Some locations will accept a debit card instead of a credit card, but then we might either check your credit report or require you to present a third form of ID as indicated in the “Debit Card User Instructions” below.

NOTE: All forms of required identification MUST include a name and address and MUST match the name and address on the renter's driver's license.

Q: Will you accept any other form of identification in lieu of a driver's license?
In lieu of a valid driver's license, IDEALRENTAL will accept traffic citations or summonses issued by officials in these seven states: Georgia, Illinois, Indiana, Louisiana, Missouri, Oklahoma and Wisconsin. The citation only will be accepted up until the court appearance date shown on the citation or summons. A customer who presents a citation/summons in lieu of a driver's license is required to present a second means of personal identification with a signature on it. Any second means of I.D. with a signature is acceptable, such as a department store card, passport, library card or company I.D. with a signature. Rules at licensee-owned locations and locations outside of the U.S may vary. It’s always best to check the terms and conditions on your online reservation confirmation or on the location information page to see which rules apply for your selected location. Then, if you still have questions, please contact us.

Q: What if I have traffic infractions?
IDEALRENTAL will check renters' and additional drivers' licenses to ensure that they are valid. If the driving history reveals any of the following issues, IDEALRENTAL is unable to rent:
• invalid, suspended or revoked license
• one or more convictions for reckless driving within 36 months
• one DUI, DWI or DWAI conviction within 48 months
• failure to report/leave scene of accident within 36 months
• possession of stolen vehicle or use of a vehicle in a crime
• expired license
• three or more convictions for moving violations within 24 months (including seatbelt violations)
• three or more accidents within 36 months

Q: Can someone else drive the truck that I rent?
Yes. An additional driver must be at least 25 years of age. IDEALRENTAL will check the additional drivers' license to ensure that it is valid. If the driving history reveals any of the following issues, IDEALRENTAL will be unable to allow the addition of the additional driver:
• invalid, suspended or revoked license
• one or more convictions for reckless driving within 36 months
• one DUI, DWI or DWAI conviction within 48 months
• failure to report/leave scene of accident within 36 months
• possession of stolen vehicle or use of a vehicle in a crime expired license
• three or more convictions for moving violations within 24 months (including seatbelt violations)
• three or more accidents within 36 months

Q: Do you charge extra for an additional driver?
Sometimes. Although additional driver rules at licensee-owned locations and locations outside of the U.S may vary, except for California, Nevada and New York, the fee for each additional driver is $11 per day with a maximum charge of $55 per rental. There is no additional driver fee in California. In Nevada the fee is $5 per day. In New York the fee is $3 per day. The following are exempt from the fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy.

Q: Does IDEALRENTAL have the best rates?
Our lowest unaffiliated rates, always available on twsdemo.com, won't be beaten. And we back this up with our Lowest Rate Promise. IDEALRENTAL also offers several discounts through this IDEALRENTAL.com site. Visit our TWSDEMO.com deals pages to see what’s currently available – and while you're there, sign up for our exclusive, money-saving Hot Deals mailing. We also offer special rates to associations, small businesses, corporations and affinity groups. Check with your organization to find out which specials are available to its members through IDEALEASE.

Vehicle rental pricing is like airline pricing – if you travel at off-peak times or make a reservation seven or more days in advance, you often can get a better deal. If you have an upgrade certificate, note that upgrades are subject to availability at the time of rental. You should reserve the smaller vehicle online, and then upgrade at the counter if available. Check the terms of your upgrade to see which car classes are included.

Q: How is my rental rate calculated?
Your total rental rate is calculated based on the information provided at time of reservation. Quoted total rate will include any options you select during the reservation process. Our helpful counter agents will review all charges with you to ensure that your total charges meet with your approval when you pick up your car.

Q: Does the cost of the rental include the fuel?
IDEALRENTAL's rates do not include the cost of fuel. You have three options:


• 1. Pay in advance for a full tank of fuel and bring the car back empty. Our rates for this Fuel Service Option are comparable to the current local retail pump price. If you select this option, you should bring the car back as close to empty as possible, because no credit will be given for unused fuel; or
• 2. If you aren't sure how far you'll be driving, but plan to stop for gas, don't accept the Fuel Service Option. Simply bring the car back full, provide a receipt for your gas purchase, and you’ll avoid any refueling service charge; or
• 3. If you don’t choose the Fuel Service Option and you bring the car back less than full, you’ll pay a fuel service charge. If you drive 75 miles or more, depending on whether or not you bought fuel during your rental, this charge will be a per-mile or per-gallon rate and will be stated on your rental agreement. At most locations, if you drive less than 75 miles, an automatic USD $13.99 fuel service charge will be applied, which can be avoided if you’ve purchased fuel and provide us with a receipt.